Trust Ask Home

Privacy Policy

Last updated October 17, 2026

This Privacy Policy for Quenelle LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at james@tryquenelle.com.

Summary of Key Points

This summary provides key points from our Privacy Policy.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not intentionally collect sensitive personal information, and we ask that you not speak it into the voice feature. Because that feature processes whatever you choose to say, what you say could contain sensitive information; if it does, we process it only to answer your question.

Do we collect any information from third parties? We do not buy personal information or receive it from third-party data brokers. If you choose to sign in with Apple or Google, we receive from Apple your email address and an identifier Apple assigns you, or from Google your email address, name and profile picture and an identifier Google assigns you.

Do we sell your personal information? No. We do not sell your personal information, and we do not share it for cross-context behavioral (targeted) advertising.

How do we process your information? We process your information to provide, maintain, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have appropriate and reasonable organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Where are the Services offered? The Services are intended only for users located in the United States. The App is distributed solely on the United States App Store, and we do not target or market the Services to individuals in the European Union, United Kingdom, or elsewhere. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with your local laws; you may still contact us at james@tryquenelle.com to exercise any rights available to you under applicable law.

Table of Contents

1. What Information Do We Collect?

Personal information you disclose to us. In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, participate in activities on the Services, or otherwise contact us. You can listen without an account; an account is needed only to ask questions, and without one we keep no account, no questions and no listening progress for you (your place in an episode is kept on your device). Signed in or not, our server writes a log line for each request your device makes, including its IP address, as described in "How Long Do We Keep Your Information?" below.

Your questions are yours alone. The episodes in the App are made by us and are the same for every listener; you do not make them, and nothing you say goes into one. What you ask out loud, and what the App says back, is kept under your account and shown to no other listener. Do not include personal information in a question.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Sensitive Information. We do not intentionally collect sensitive information, and we ask that you not speak it into the voice feature. If what you say happens to contain sensitive information, we process it only to answer your question and for no other purpose.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Apple or Google account. If you choose to register in this way, we will collect certain profile information about you from the provider, as described in the section called "How Do We Handle Your Social Logins?" below.

Information Automatically Collected. In Short: Some information — such as your IP address and device characteristics — is collected automatically when you use the Services.

When you use the App, we automatically collect certain information needed to operate, secure, and troubleshoot the Services. This may include your IP address, device and other technical information, and diagnostic data such as error logs.

Crash and Performance Data. When you are signed in, the App sends our server, under your account, the crash and hang reports Apple's MetricKit hands it on your device, and MetricKit's daily measures of how each run of the App ended and its memory and processing measures. They contain no audio and no text of what you say, and we use them only to find and fix problems. We keep them for ninety (90) days and then delete them, or sooner if you delete your account.

Voice Input. When you ask a question out loud, the audio of what you say is recorded on your device and streamed to our server and to our speech-to-text provider to convert it to text. We record audio only while you are asking, which you start and stop yourself. We may keep the recording for up to ninety (90) days to check and improve how well the Services hear and answer you, after which it is deleted. See "Do We Offer Artificial Intelligence-Based Products?" below for how it is processed.

Problem Reports. The App no longer sends problem reports to our server. Report a problem in Settings, and Report this podcast on a podcast, open an email to us in your own mail app, filled in with the App's version and build and, for a podcast, its title and identifier. Nothing about you is filled in, and nothing is sent unless you send that email yourself; we then receive what any email carries, including your email address and what you wrote, and we use it only to answer you and to look into what you reported. Earlier versions had a Report a problem screen that, when you pressed Send, sent what you wrote, the App's version, your phone's model and iOS version, and, unless you turned it off on that screen, the App's own recent log to our server under your account. The log recorded what the App did — the screens you opened, the titles of what played, playback, network and audio events, and errors — and never contained audio. Every report sent then has been deleted. To tell us about a problem now, email us.

Your Questions and Progress (Stored on Our Servers). When you are signed in, the questions you asked with their answers, and how far through each episode you are, are stored on our servers under your account. Your questions are kept so a follow-up question can be answered in the context of what you already asked. You can erase all of it by deleting your account in Settings.

Usage Information. When you are signed in, our server tells our analytics provider (PostHog) about three events: that you signed in, and with which provider; that you opened an episode, and which series it belongs to; and that a subscription purchase was recorded, and for which product. Each event carries its time and a one-way hash of your account identifier, never your account identifier itself, your email, your IP address, your device, audio, or anything you said. The App itself contains no analytics, and nothing is sent to the analytics provider when you are signed out.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Google API. We use Google only as an optional sign-in provider; the App is distributed solely through the Apple App Store. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, maintain, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Our service providers. These are the companies that run parts of our Services for us, and what each does:

4. Do We Offer Artificial Intelligence-Based Products?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Policy govern your use of the AI Products within our Services.

Use of AI Technologies. We provide the AI Products through third-party service providers ("AI Service Providers"). Before your first question the App names the providers a question goes to, Deepgram, Fireworks AI and Cerebras, says what is sent to them, and asks your permission; nothing is recorded or sent to them until you allow it. Your data flows as follows:

We send each AI Service Provider only the data needed for its part of answering your question. We do not use what you say to train foundation models, and our providers are engaged under terms that do not permit them to do so with our data; we do use it, as described in "How Do We Process Your Information?", to evaluate and improve our own prompts, pipelines, and quality checks. Each provider is an independent company that processes the data it receives under its own terms of service and privacy policy; we do not control how they use it, and we encourage you to review their policies. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products. Our AI Products are designed for the following functions:

How We Process Your Data Using AI. All personal information processed using our AI Products is handled in line with this Privacy Policy and our agreements with these providers. We use reasonable measures to protect it, though no method of transmission or processing is completely secure (see "How Do We Keep Your Information Safe?" below).

5. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party account details (like your Apple or Google logins). Where you choose to do this, we will receive certain profile information about you from your provider. From Apple we receive your email address (which may be a private relay address Apple makes for you) and an identifier Apple assigns you; from Google, your email address, name and profile picture and an identifier Google assigns you. We keep the email address and the identifier, and none of the rest.

We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). In general, we keep account information for as long as you have an account with us. When you delete your account, we immediately deactivate it and revoke every sign-in session, so the account stops working right away. When you delete your account we erase the personal content it holds — the podcast you last chose, the questions you asked and the replies, the recordings and voiced replies of them, your listening progress, and your device's crash and performance reports — and we erase your email address from the account record. We retain two things in a deactivated state: your account record (your sign-in provider and the identifier it assigned you, without your email) to prevent abuse and maintain an audit trail, and your subscription record, which is a billing record rather than something you wrote. If you sign in again with the same provider, that account is reopened with its content erased and any subscription still attached to it. You can ask us to purge the retained record by emailing james@tryquenelle.com; we will honor the request except where we are required or permitted by law to keep it. Our server writes a request log for every request it receives, whether or not you are signed in; those request logs record metadata about each request — such as the method, path, response status, timing, request identifier, account identifier when signed in, and IP address — and not the text of what you say or the replies. Request and diagnostic logs are kept by our hosting provider for a limited period for security and troubleshooting. We may retain the audio of what you say for up to ninety (90) days after it is transcribed, for the improvement purposes described above, and then delete it. Crash and performance reports are kept for ninety (90) days. We store, on our servers and under your account, the text of the questions you ask mid-episode and the replies, and your listening progress, for as long as you have an account. Usage information held by our analytics provider is retained for up to twenty-four (24) months. De-identified or aggregated information may be retained indefinitely.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if that is not possible (for example, because it is held in a backup archive), we will securely store it and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. The Services are intended only for users who are at least 18 years old, and by using the Services you represent that you are at least 18. If we learn that personal information from a user under 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at james@tryquenelle.com.

9. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time, depending on your state of residence in the United States.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section "How Can You Contact Us About This Policy?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Service communications: We do not send marketing or promotional email. We may still send you service-related messages that are necessary for the administration and use of your account, to respond to support requests, or for other non-marketing purposes.

Account Information. If you would at any time like to terminate your account, you can delete it from the app's Settings. The profile details associated with your account (your email) come from your Apple or Google sign-in; to change those, update them with that provider. Upon your request to terminate your account, we immediately deactivate it and revoke every sign-in session, so the account stops working right away. When you delete your account we erase the personal content it holds — the podcast you last chose, the questions you asked and the replies, the recordings and voiced replies of them, your listening progress, and your device's crash and performance reports — and we erase your email address from the account record. We retain two things in a deactivated state: your account record (your sign-in provider and the identifier it assigned you, without your email) to prevent abuse and maintain an audit trail, and your subscription record, which is a billing record rather than something you wrote. If you sign in again with the same provider, that account is reopened with its content erased and any subscription still attached to it. You can ask us to purge the retained record by emailing james@tryquenelle.com; we will honor the request except where we are required or permitted by law to keep it.

If you have questions or comments about your privacy rights, you may email us at james@tryquenelle.com.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of a U.S. state with a comprehensive consumer privacy law (including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia), you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Categories of Personal Information We Collect. The list below shows the categories of personal information we have collected in the past twelve (12) months, and whether we collected each:

We will use and retain the collected personal information as needed to provide the Services or, for Categories A, D, and F, as long as the user has an account with us (subject to the retention periods described in "How Long Do We Keep Your Information?" above). Category H audio recordings are retained for up to ninety (90) days, as described in "How Long Do We Keep Your Information?" above.

Sale or Sharing of Personal Information. We do not sell your personal information, and we do not share it for cross-context behavioral advertising or targeted advertising, as those terms are defined under California and other US state privacy laws. We have not sold or shared personal information for such purposes in the preceding twelve (12) months. We also do not knowingly sell or share the personal information of consumers under 18 years of age, and we do not use sensitive personal information for purposes other than those permitted under applicable law.

Your Rights. You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Depending upon the state where you live, you may also have additional rights, such as the right to access the categories of personal data being processed, to obtain a list of categories or specific third parties to which we have disclosed or sold personal data, to review and question how personal data has been profiled, to limit the use and disclosure of sensitive personal data, and to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature, in each case as permitted by the applicable state privacy law.

How to Exercise Your Rights. To exercise these rights, you can contact us by emailing us at james@tryquenelle.com, or by referring to the contact details at the bottom of this document. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification. Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request.

Appeals. Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at james@tryquenelle.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law. California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact details provided below.

12. Do We Make Updates to This Policy?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

13. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at james@tryquenelle.com or contact us by post at: Quenelle LLC, 2108 N St STE N, Sacramento, CA 95816, United States.

14. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please contact us at james@tryquenelle.com.

15. Change History

Each version of this policy since it was first published, newest first, and what changed in it. Corrections of wording that changed no practice are not listed.