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Terms of Service

Last updated October 17, 2026

These Terms of Service ("Terms") are a binding agreement between you and Quenelle LLC ("Quenelle," "we," "us," or "our"), the provider of the Quenelle application (the "App" or "Licensed Application"). By downloading, accessing, or using the App you agree to these Terms and to the End User License Agreement set out below. If you don't agree, don't use the App. You must be at least 18 years old to use the App.

The service

Quenelle is an audio app for learning about health and the body on a drive. It plays series we make from published research papers, voiced in two synthetic voices (a host, who also reads quotes from the research word for word, and a scientist), each episode reviewed and signed off by us before it plays, and the same for every listener. You can interrupt one to ask a question out loud; your questions and the answers are yours alone. Every episode is tagged Experimental: the research on its subject is early or limited, and the episode is information, not an endorsement. Episodes and answers are generated automatically by artificial intelligence and may be inaccurate, incomplete, or out of date; they are general information, not professional, medical, legal, or financial advice, and you should not rely on them as such. Nothing in the App is an accredited qualification.

Quenelle is educational and is not medical advice. It explains published research; it does not diagnose, treat, or prevent any condition, and it does not advise on any treatment, medicine, supplement, or dose. It is no substitute for a doctor or another qualified health professional: consult one before making any decision about your health, never disregard or delay their advice because of something you heard in the App, and in an emergency call your local emergency number.

Accounts

You can listen without an account. To ask questions you sign in with Apple or Google. You are responsible for all activity under your account and for keeping your sign-in secure, and you agree to notify us promptly at james@tryquenelle.com of any unauthorized use of your account. We may suspend, restrict, or terminate your account or access to the App at any time, with or without cause or notice, and without liability to you — including if you abuse the service or violate these Terms. On termination your right to use the App ends immediately; sections that by their nature should survive (including the EULA, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

Cost

Listening is free for every series in the App. We may change what is free; we will say so in the App before a change takes effect.

Quenelle Pro — $29.99 per month, with a one-week free trial for new subscribers — covers one thing: asking questions out loud while you listen. Everything else in the App is free.

Acceptable use

Don't use Quenelle to break the law, infringe others' rights, harass or threaten anyone, or attack, overload, or reverse-engineer the service. What you say into the App is your responsibility.

Your content. You keep ownership of what you say into the App ("Your Content"). You represent and warrant that you have all rights necessary to submit it. You grant Quenelle and its service providers a worldwide, non-exclusive, royalty-free, sublicensable license to record, store, transcribe, transmit, reproduce, adapt, and analyze Your Content in order to operate, secure, understand, and improve the Services, including to evaluate and improve the models, prompts, pipelines, and quality checks the Services use. We do not use Your Content to train foundation models.

Generated content. The episodes, transcripts, audio, and answers the App generates (the "Generated Content") are produced by the Services from published research, our own material, and, for an answer, Your Content. As between you and Quenelle, Quenelle owns the Generated Content, and you receive a personal, non-transferable license to listen to it and read it within the App for as long as you have access to it. We may edit, withhold, or remove any Generated Content at any time, including for quality, safety, or legal reasons, without liability to you.

Intellectual property

We respect intellectual property rights and expect you to do the same. The App and its content, including its episodes and their voices, are owned by Quenelle LLC or its licensors and are protected by law; your license to use them is set out in the End User License Agreement below.

If you believe your intellectual property rights are infringed in connection with the App, contact us at james@tryquenelle.com (subject line "Copyright"), or by post to Quenelle LLC, 2108 N St STE N, Sacramento, CA 95816, United States, with a description of the work and of the concern, and we will review it. We may suspend or terminate the accounts of users who infringe the intellectual property rights of others.

Service availability and changes

The Services are provided on an "as available" basis. We may modify, suspend, or discontinue the App or any feature of it (including any series or episode) at any time, with or without notice, and without liability to you. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. We are not liable for any delay in or failure of performance caused by events beyond our reasonable control, including failures or outages of third-party providers (such as our AI or hosting providers), networks, devices, or other force majeure events.

End User License Agreement

The App is licensed, not sold, to you, and your license is subject to this End User License Agreement (the "EULA"). Quenelle LLC is the "Licensor." Licensor reserves all rights in and to the App not expressly granted to you under this EULA.

a. Scope of License. Licensor grants you a nontransferable license to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions. The terms of this EULA govern any content, materials, or services accessible from or purchased within the App as well as upgrades that replace or supplement it, unless such upgrade is accompanied by a Custom EULA. You may not distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute, or sublicense the App and, if you sell your Apple device to a third party, you must remove the App from it first. You may not copy (except as permitted by this license and the Usage Rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App, any updates, or any part thereof (except to the extent any such restriction is prohibited by applicable law or permitted by the licensing terms governing any open-sourced components included with the App).

b. Consent to Use of Data. You agree that Licensor may collect and use technical data and related information — including but not limited to technical information about your device, system and application software, and peripherals — gathered periodically to facilitate the provision of software updates, product support, and other services to you related to the App. Licensor may use this information, as long as it is in a form that does not personally identify you, to improve its products or to provide services or technologies to you. To the extent any such information identifies you, we handle it as described in our Privacy Policy.

c. Termination. This EULA is effective until terminated by you or Licensor. Your rights under this EULA terminate automatically if you fail to comply with any of its terms.

d. External Services. The App may enable access to Licensor's and/or third-party services and websites (collectively, "External Services"), including AI providers. You agree to use the External Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any third-party External Services and shall not be liable for them. Data displayed by the App or any External Service — including but not limited to AI-generated content and any financial, medical, or location information — is for general informational purposes only and is not guaranteed by Licensor. You agree not to use the External Services to harass, abuse, stalk, threaten, or defame any person or entity, or in any manner that infringes the intellectual property rights of any party or is inconsistent with this EULA. Licensor reserves the right to change, suspend, remove, disable, or impose access restrictions or limits on any External Services at any time without notice or liability to you.

e. NO WARRANTY. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE APP IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND ANY SERVICES PERFORMED OR PROVIDED BY THE APP ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NONINFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LICENSOR OR ITS AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APP OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

f. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall Licensor's total aggregate liability to you for all claims (other than as may be required by applicable law in cases involving personal injury) exceed the greater of (a) the total amount you paid us, if any, in the twelve (12) months immediately preceding the event giving rise to the liability or (b) fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

g. Export. You may not use or otherwise export or re-export the App except as authorized by United States law and the laws of the jurisdiction in which the App was obtained. In particular, the App may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the App, you represent and warrant that you are not located in any such country or on any such list, and that you will not use the App for any purpose prohibited by United States law.

h. U.S. Government End Users. The App and related documentation are "Commercial Items," as defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation." Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable, they are licensed to U.S. Government end users only as Commercial Items and with only those rights granted to all other end users under these terms.

i. Apple as Third-Party Beneficiary. These Terms are between you and Quenelle LLC, not Apple. Apple and its subsidiaries are third-party beneficiaries of these Terms and the EULA and, upon your acceptance, will have the right to enforce them against you.

j. Maintenance and Support. Quenelle LLC, not Apple, is solely responsible for providing any maintenance and support services for the App, as may be required under applicable law. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

k. Warranty. To the maximum extent permitted by applicable law, Quenelle LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed above. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Quenelle LLC's sole responsibility.

l. Product Claims. Quenelle LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

m. Intellectual Property Claims. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Quenelle LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

n. Third-Party Terms. You must comply with applicable third-party terms of agreement when using the App, including the Apple Media Services Terms and Conditions.

Disclaimers and limitation of liability

The disclaimer of warranties (EULA section e), the limitation of liability, and the cap on damages (EULA section f) apply not only to the licensed App but equally to the Services and your entire relationship with Quenelle LLC, including all AI-generated output such as the episodes and the answers to your questions, to the maximum extent permitted by applicable law.

Assumption of risk. You acknowledge that the episodes and the answers to your questions are generated automatically and may be inaccurate or incomplete, and that you are responsible for how you use them. They are not statements of fact. Never rely on the App for professional, medical, legal, financial, or safety-critical decisions. To the fullest extent permitted by law, you assume all risk arising from your use of the App and from your reliance on any AI-generated output.

Driving and safety

Quenelle is built to be used hands-free, including in the car and through CarPlay, and much of it is designed around a drive. That does not make it a driving aid, and it does not reduce any of your obligations behind the wheel.

Driving safely is always your responsibility. You must obey all traffic laws and all laws governing mobile device use where you are, keep your full attention on the road, and set up or start the App only when it is safe and lawful to do so. Do not hold, look at, or interact with your phone while driving. Pause or stop the App at any time it competes for your attention, and never let a conversation take priority over the road or over anything else that needs you.

The App talks and listens; it does not know what is happening around you. It cannot see traffic, it has no awareness of your driving, and it will not stop on its own if conditions change. Treat it exactly as you would a conversation with a passenger — something you drop the instant driving needs you.

To the fullest extent permitted by law, Quenelle LLC is not liable for any loss, injury, or damage arising from your use of the App while operating a vehicle or any other machinery.

Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Quenelle LLC and its members, managers, officers, employees, contractors, and agents (the "Indemnified Parties") from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the App; (b) anything you say or otherwise submit; (c) your violation of these Terms, the EULA, or any law or third-party right (including intellectual property and privacy rights); or (d) your reliance on any AI-generated output. Quenelle LLC may, at its own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with such defense.

Governing law and dispute resolution

Except where prohibited by applicable law, these Terms and the EULA, and the relationship between you and Quenelle LLC, are governed by the laws of the State of California, excluding its conflicts-of-law provisions, and the United Nations Convention on the International Sale of Goods is excluded.

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Initial dispute resolution. Before starting an arbitration or small-claims matter, you agree to first email us at james@tryquenelle.com with a written description of the dispute and your contact information, and to give us sixty (60) days to resolve it informally. This step does not apply to a request for injunctive relief to stop unauthorized use or infringement.

Binding individual arbitration. Except for (i) small-claims matters that qualify and (ii) requests for injunctive or other equitable relief to stop unauthorized use or infringement, any dispute, claim, or controversy arising out of or relating to the App, these Terms, or the EULA will be resolved exclusively by final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be held in the County of Sacramento, California, or by remote/telephonic means, or — at your election — in the U.S. county of your residence. Judgment on the award may be entered in any court with jurisdiction. The arbitrator — not any court — has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court (not an arbitrator) has exclusive authority to decide the enforceability of the class-action waiver below.

Jury and class-action waiver. You and Quenelle LLC waive the right to a trial by jury and the right to participate in a class, collective, consolidated, or representative action. Disputes will be brought only in an individual capacity, and the arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this section remains in effect.

30-day opt-out. You may opt out of this arbitration agreement by emailing james@tryquenelle.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect any other provision of these Terms.

For users in the European Union, Switzerland, Norway, or Iceland, to the extent the above is unenforceable, the governing law and forum shall be the laws and courts of your usual place of residence.

Time limit on claims

To the fullest extent permitted by law, any claim or cause of action arising out of or related to the App, these Terms, or the EULA must be filed within one (1) year after it arose; otherwise it is permanently barred.

General

These Terms and the EULA are the entire agreement between you and Quenelle LLC regarding the App and supersede any prior agreements. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of it. You may not assign or transfer these Terms; we may assign them, including to an affiliate or in connection with a merger, acquisition, or sale of assets. Headings are for convenience only. These Terms do not create any agency, partnership, or joint venture between you and us.

Changes

We may update these Terms; continued use after an update means you accept the revised Terms. Material changes will be surfaced in the App or by updating the date above.

Contact

Questions about these Terms: james@tryquenelle.com — Quenelle LLC, 2108 N St STE N, Sacramento, CA 95816, United States.

Change history

Each version of these Terms since they were first published, newest first, and what changed in it. Corrections of wording that changed no right or obligation are not listed.